Cancellation Policy

Date Changes: Changes to the original date are subject to a $50 fee. This fee is cash only and payable upon pick-up or prior to the start of the activity. Time changes within the same date will be accommodated. Cancellation Policy: We require a minimum of 48 hours notice for any cancellations. For a full refund, cancellations must be made a full 48 hours before the scheduled start time of your water sport adventure. After 48 hours, no refunds will be given. Cancellation within 48 Hours: If you cancel your booked adventure(s) within 48 hours of the scheduled start time, you will be charged the full amount of the adventure(s) booked. Cancellation Process: Cancellations can be made by contacting our customer service team via phone, email or on the website. Please provide your booking details when contacting us. Refund Processing: Refunds for eligible cancellations will be processed within 2 - 5 business days. Refunds will be issued using the same payment method used for the original booking. No-show Policy: If you do not show up for your scheduled water sport adventure without prior notice, you will be considered a "no-show," and no refunds will be provided. Weather-Related Cancellations: In case of adverse weather conditions that lead to the cancellation of your adventure, a full refund or rescheduling option will be provided. Our captains will make the final decision regarding adverse weather conditions. Guests who choose not to participate based on weather concerns, without a confirmed determination of adverse weather, will not be eligible for a refund. Provider's Right to Cancel: We reserve the right to cancel or reschedule any adventure due to unforeseen circumstances, including but not limited to weather conditions, equipment issues, or insufficient participation. In such cases, a full refund or rescheduling option will be offered. By booking a water sport adventure with us, you acknowledge and agree to abide by the terms of this cancellation policy.

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